General Information

Method1: Dispatch and delivery

We dispatch all orders within 7 days.

Products from Walking Cane Sticks will be delivered to the address specified by the customer during the order page.

The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package.

Unfortunately we cannot be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

 

Method 2: Self Collection

We have two self collection centre in Malaysia:

  • AmCorp Mall
    • Location: Petaling Jaya
    • Operations: Every weekends (Saturday and Sunday)
    • Time: 10.00 am – 6.00 pm
  • Kajang Utama
    • Location: Kajang
    • Operations: Every weekdays (Monday, Tuesday, Wednesday, Thursday and Friday)
    • Time: 6.00 pm – 10.00 pm

Contact Us for more information.

Dispatch and Delivery

Malaysia Delivery

Our delivery costs are regularly reviewed to keep prices as low as we can; prices shown in the checkout and customer service are subject to change.

Please be assured we keep the delivery and packaging costs as low as possible, while assuring your order is delivered safely.

The estimated delivery time is within 3-5 working days (depending on your location - states in Malaysia).

Products will be delivered to all states in Malaysia (Peninsular and East Malaysia – Borneo), as stated below:

  • Perlis
  • Perak
  • Kedah
  • Kelantan
  • Terengganu
  • Pahang
  • Selangor
  • Federal Territories - Kuala Lumpur / Putrajaya / Labuan
  • Negeri Sembilan
  • Melaka / Malacca
  • Johor / Johore
  • Sarawak
  • Sabah

 

Current Malaysia Delivery Charge Summary

  • Standard Delivery is RM 20,00 for a cane (shorter than 100 cm = 1 meter)
  • Standard Delivery is RM 25,00 for a cane (longer than 100 cm = 1 meter)
  • Standard Delivery is RM 10,00 for any wooden boxes

If a courier delivery (Pos Malaysia) arrives damaged or crushed, please do not sign for it or sign for it only as damaged container, let us know within 24 hours or the next working day so we can resolve the issue.

 

International Delivery

Our delivery costs are regularly reviewed to keep prices as low as we can; prices shown in the checkout and customer service are subject to change.

Please be assured we keep the delivery and packaging costs as low as possible, while assuring your order is delivered safely.

The estimated delivery time is within 10-14 working days (depending on your location - country zones).

Products will be delivered to all country zones, as stated below:

  • Zone 1: Asia
  • Zone 2: Oceania
  • Zone 3: Africa
  • Zone 4: Europe
  • Zone 5: North America
  • Zone 6: South America

 

Current International Delivery Charge Summary

For a cane (shorter than 100 cm = 1 meter):

  • Asia (excluding Malaysia) Delivery is RM 120,00 (USD 30)
  • Oceania Delivery is RM 120,00 (USD 30)
  • Africa Delivery is RM 220,00 (USD 60)
  • Europe Delivery is RM 180,00 (USD 50)
  • North America Delivery is RM 260,00 (USD 70)
  • South America Delivery is RM 260,00 (USD 70)

For a cane (longer than 100 cm = 1 meter):

  • Asia (excluding Malaysia) Delivery is RM 140,00 (USD 40)
  • Oceania Delivery is RM 140,00 (USD 40)
  • Africa Delivery is RM 260,00 (USD 70)
  • Europe Delivery is RM 220,00 (USD 60)
  • North America Delivery is RM 260,00 (USD 70)
  • South America Delivery is RM 260,00 (USD 70)

For a wooden box:

  • Asia (excluding Malaysia) Delivery is RM 50,00 (USD 15)
  • Oceania Delivery is RM 60,00 (USD 15)
  • Africa Delivery is RM 60,00 (USD 15)
  • Europe Delivery is RM 60,00 (USD 15)
  • North America Delivery is RM 60,00 (USD 15)
  • South America Delivery is RM 60,00 (USD 15)

If a courier delivery (POS Malaysia) arrives damaged or crushed, please do not sign for it or sign for it only as damaged container, let us know within 24 hours or the next working day so we can resolve the issue.